Refund & Cancellation Policy
Last updated 10 July 2026
This policy explains how billing, cancellations and refunds work for your Tuisbed subscription, and how refunds for guest bookings made through a Tuisbed booking page are handled. It covers two different things, so please read the section that applies to you.
1. Your Tuisbed subscription
This applies to property owners and managers who pay for the Tuisbed software.
Free trial
Every account starts with a 3-day free trial. No card is required to start, and you are not charged during the trial. If you cancel before the trial ends, you are never billed.
Monthly billing
After the trial, Tuisbed costs R149 per month. The subscription is billed monthly in advance and renews automatically each month until you cancel.
Cancelling your subscription
You can cancel at any time. When you cancel, your subscription stays active until the end of the month you have already paid for — you keep full access for the rest of that period. At the end of that month, your subscription ends and billing stops automatically. You will not be charged again.
Refunds
Because you keep access until the end of the month you have paid for, we do not provide partial or pro-rated refunds for the unused part of a month. Monthly subscription payments already made are non-refundable, except where a refund is required by law.
Failed payments
If a monthly payment cannot be collected, we may retry it. If it still cannot be collected, access to your account may be paused until your payment details are updated. Your data is retained so you can resume by updating your billing.
How to cancel
Cancel from inside your account under Settings → Property → Billing & subscription, or email us at support@tuisbed.co.za and we will cancel it for you.
2. Guest bookings & stays
This applies to guests who book accommodation through a Tuisbed booking page.
Tuisbed is booking and property-management software. We charge 0% commission on your bookings and we are not the seller of the accommodation. When a guest pays for a booking, the payment is processed directly to the accommodation provider through the provider's own payment gateway — it does not pass through Tuisbed.
This means each accommodation provider sets its own cancellation terms and handles refunds for stays. If you are a guest and need to change, cancel or request a refund for a booking, please contact the property you booked with directly. Tuisbed cannot issue refunds for a stay on a provider's behalf.
3. Contact us
Questions about billing, cancellations or this policy? Email us at support@tuisbed.co.za.